Privacy Policy

Provident Properties Pty Ltd trading as Provident Properties

Last updated: 26/10/2026

1. Privacy statement

At Provident Properties we collect and handle your personal information in accordance with this Privacy Policy, and we are committed to protecting your privacy. If you provide us with your details, we may contact you about our property listings, our services and related information. We may use your personal information within Provident Properties and disclose it to our authorised representatives and service providers who act on our behalf, to fulfil the purpose for which it was collected.

2. About this policy

2.1 Who we are

Provident Properties Pty Ltd is a licensed Queensland real estate agency providing residential sales and property management services across the Sunshine Coast and Caboolture.

2.2 What this policy covers

This policy describes how we collect, hold, use and disclose your personal information. By providing us with your personal information, or by using this website, you consent to us handling it as set out here.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, the Property Occupations Act 2014 (Qld), the Residential Tenancies and Rooming Accommodation Act 2008 (Qld), and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

We will update this policy when our information handling practices change, or when required. Any revised policy takes effect when it is published on our website.

3. Collection of personal information

3.1 What we collect

We only collect personal information that is reasonably necessary for, or directly related to, the services we provide. What we collect depends on your relationship with us.

Sellers and landlords: name, contact details, postal address, property and ownership details, title details, bank account details for disbursements, and identity verification documents.

Buyers and prospective tenants: name, contact details, and your property requirements. For tenancy applications we also collect identity documents, employment and income details, rental history, references, and details of the people who will live in the property.

Tenants: tenancy agreement and related records, rent payment history, maintenance and inspection records, correspondence, and information relevant to managing the tenancy.

Suppliers and contractors: business and contact details, licence and insurance details, and payment details.

Anyone who contacts us: name, email address, telephone number, and the content of your enquiry.

We also collect information that does not identify you, such as website analytics.

3.2 How we collect information

Wherever reasonably possible we collect personal information directly from you. We collect it when you:

We may also collect information about you from other people and organisations, including property portals, tenancy application platforms, referees, previous agents, employers, identity verification providers, tenancy database operators, other agents, and publicly available sources such as land title records. Where we receive information indirectly, we require that it has been collected and disclosed in accordance with the Privacy Act.

3.3 If you do not provide it

If you do not give us the information we ask for, we may not be able to act for you, assess an application, or provide the service you have requested.

4. Use of personal information

4.1 Why we collect, hold and use it

We use personal information to:

4.2 Identity verification and anti-money laundering

Real estate agencies are reporting entities under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). Before we act for you in certain transactions we are required by law to verify your identity, and in some cases the identity of beneficial owners.

To do this we collect identity documents and may use electronic verification services. We may disclose information to AUSTRAC where required, and we are generally prohibited by law from telling you if we do.

We collect only the identity information we need, hold it securely, and destroy it when we are no longer required to keep it. We provide a separate collection notice at the point we verify your identity.

4.3 Feedback, reviews and testimonials 

We may ask for your feedback after we have worked with you, through a form on our website, an online survey or a message. If you tell us we can, we may publish your comments on our website and social media pages, showing your first name and suburb only. We publish your words as you wrote them.

Suggestions you give us privately stay with our directors and are never published. You can ask us to remove a published testimonial at any time by contacting us using the details in section 12.

5. Disclosure of personal information

5.1 Who we disclose to

We may disclose your personal information to:

We do not sell your personal information.

5.2 Residential tenancy databases

If you are or have been a tenant, we may in limited circumstances list your personal information on a residential tenancy database. We will only do so where the law permits, and we will give you written notice beforehand and a reasonable opportunity to respond, as required under Queensland law.

Before accepting a tenancy application we may check residential tenancy databases. If we find a listing about you, we will tell you and give you an opportunity to respond.

5.3 Overseas disclosure

Some of our service providers store information on servers outside Australia, including in the United States. These include providers of our accounting, email, social media and online form services, and the countries involved can depend on where each provider or its sub-contractors operate.

We take reasonable steps to ensure overseas recipients handle your personal information consistently with the Australian Privacy Principles.

6. Direct marketing

We may send you information about properties, market updates and our services, where you have asked us to or where you would reasonably expect it given your dealings with us.

You may opt out at any time by using the unsubscribe link in any email we send, or by contacting us using the details in section 10. We will action your request promptly and at no cost to you.

7. Our website

7.1 Cookies

Our website uses cookies to make the site work and to help us understand how it is used. Cookies cannot be used by themselves to establish your identity. You can disable cookies in your browser, although some parts of the site may not function properly if you do.

7.2 Analytics

We use website analytics to understand how visitors use our site. This information is aggregated and does not identify you.

7.3 Other websites

Our website contains links to other websites, including property portals. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website that collects personally identifiable information. This policy applies solely to information collected by us.

7.4 Online forms

When you send us an enquiry or feedback through a form on our website, the details you enter are passed to a third-party form service, which delivers them to us by email. That service may keep a copy for a limited period. We only ask for what we need, and giving us your email address on our feedback form is optional.

8. Security, retention and destruction

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls on our systems, secure storage of paper records, and agreements with our service providers.

We retain personal information for as long as we need it and for as long as the law requires, including the record-keeping periods under Queensland property and tenancy legislation and the AML/CTF Act. When we no longer need it and are no longer required to keep it, we destroy it or de-identify it.

No system is completely secure. While we take our obligations seriously, we cannot guarantee the security of information transmitted to us over the internet.

9. Accessing and correcting your information

You may ask us for a copy of the personal information we hold about you, and you may ask us to correct it if it is inaccurate, out of date, incomplete or misleading.

Contact us using the details in section 10. We will usually respond within 30 days. There is no charge to make a request, although we may charge a reasonable fee for the cost of providing access in some cases. If we refuse a request, we will give you our reasons in writing.

10. Complaints

If you believe we have mishandled your personal information, please tell us. Contact our Privacy Officer:

Privacy Officer, Provident Properties Pty Ltd Email:  privacy@providentproperties.com.au. Phone: (07) 2102 4233 Post: Locked Bag 5010, Caloundra DC, QLD 4551

We will acknowledge your complaint, investigate it, and respond in writing, usually within 30 days. If we need longer, we will tell you why.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5288, Sydney NSW 2001

11. Changes to this policy

We may update this policy from time to time. The current version is always published on this page and changes take effect when published. The date at the top of this page shows when it was last updated.

12. Contact us

Provident Properties Pty Ltd Phone: (07) 2102 4233 | Email: info@providentproperties.com.au,  Regatta 1 Business Centre, 2 Innovation Parkway, Birtinya 4575